Thinking of travelling with your family on a long-awaited vacation? Don’t worry, we’ve got you covered. However, while you will be in the perfect holiday mood with your loved ones, don’t forget to prepare well for any emergency over the course of your travel and stay.

Cashless Travel Insurance Claim:

Once you send in the documents (minimal at that), we will verify them with the policy coverage

Congrats! Your cashless claim is approved; you can expect the following:

- We will send a payment letter guarantee to the healthcare provider within 2 working days

- The healthcare provider will treat you, and we’ll take care of your medical bills

In case we have a query, you can expect the following:

- We will send a query letter to you and the healthcare provider asking for some more information

- Once we receive that information, we will release the payment letter guarantee after due diligence within 3 working days

In case your claim is denied, you can expect the following:

- We will be sending you and the healthcare provider a denial letter

- The provider will carry out the treatment, as fully payable

- However, you can certainly file a claim for reimbursement at a later date

Travel Insurance Reimbursement Claim:

- Collect all hospitalisation-related documents and submit them, in original, to BGIL HAT

- We will carry out a customary verification of all required documents

In case we need more information, you can expect the following:

- We will send you prior intimation (notify you) about such deficiency so that you have sufficient time to provide further information.

- Upon receiving the requisite documents and further scrutiny, we will initiate the general insurance claims settlement process and release the payment via NEFT in your registered Indian bank account within 10 working days.

- In case you still fail to provide us with the pending paperwork, we will send you three reminders, each 15 days apart, from the date of intimation.

- Please note: We will be forced to close the claim and send you a letter stating the same if you fail to come up with the pending documents beyond 3 reminders (45 days) from the date of intimation.

In case your cashless claim is approved, you can expect the following:

- We initiate a customary verification of the authenticity of the documents and if found permissible within the policy’s purview, we will release the payment via NEFT in an Indian bank account within 10 working days

Please note: If your General Insurance claim doesn’t fall within the policy’s purview, we will deny the claim and send you a letter stating the same.

Cashless Overseas Hospitalisation

At Bajaj General, we understand the essence of time, particularly during a medical emergency. You can visit any of the nearest healthcare providers for urgent treatment/rehabilitation. In case the bills exceed USD 500, you can apply for our cashless facility. However, if the bill is less than that, you can always file a hassle-free reimbursement claim.

All your colleague/co-traveller needs to do is intimate us about the claim within 48 hours through any of the following ways:

- Email us at: travel@bajajgeneral.com

- Reach out to us at our country-specific toll-free number by clicking here. (mentioned in your travel kit as well)

- Call us at +91-20-30305858 (chargeable)

- Fax all hospitalisation details at +91 20 30512207

Network Hospitals Details

Once we receive the claim intimation, we will guide you through the rest of the procedure.

Want to know the hospitals we have tied up with? Just send an mail to travel@bajajgeneral.co.in or call our country-specific toll-free numbers and we will help you out with the network hospital list.

Claim Forms

Please fill the required claim form below, based on the nature of your claim.

- Overseas travel Insurance claim form

- Worldwide ROMIF (Except UK & Australia)

- UK_ROMIF

- Australia_ROMIF

- Attending Physician's Statement (APS)

Claim Documentation Checklist

For Medical Claims

- Claim form

- Relevant of medical information

- Attending Physician's Statement (APS)

For Non-Medical Claims

- Claim form

In case of any queries, you can reach out to our customer support and get your query resolved.